Tradehook — Trading Automation Service

Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, email address, TradingView username, and payment information. We also collect usage data to improve our services.

2. How We Use Your Information

We use your information to provide and maintain our Service, process payments, grant TradingView indicator access, communicate with you about your account, and improve our algorithms and services.

3. Information Sharing

We do not sell your personal information. We may share your information with third-party service providers (such as payment processors) who assist us in operating our Service. Your TradingView username is used solely to grant indicator access.

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookie Policy

This section explains how we use cookies and similar technologies on our website. We are committed to being transparent about the technologies we use and giving you control over your preferences.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and provide personalized experiences. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain on your device for a set period).

Types of Cookies We Use

Essential Cookies

Always Active

These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, authentication, and session management.

Cookie NamePurposeDuration
session_tokenUser authenticationSession
cookie-consentStores your cookie preferences1 year
cookie-preferencesDetailed cookie settings1 year
csrf_tokenSecurity protectionSession

Analytics Cookies

Optional

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our services and user experience.

Cookie NamePurposeDuration
_analytics_idDistinguishes unique visitors1 year
_analytics_sessionTracks page views in a session30 minutes

We use privacy-focused analytics that do not track you across websites and respect Do Not Track settings.

Marketing Cookies

Optional

These cookies may be set by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites. They do not directly store personal information but are based on uniquely identifying your browser and device.

Cookie NamePurposeDuration
_fbpFacebook advertising3 months
_gcl_auGoogle Ads conversion tracking3 months

Marketing cookies are only loaded if you give explicit consent.

Managing Your Cookie Preferences

You can change your cookie preferences at any time. When you first visit our website, you'll see a cookie consent banner where you can accept all cookies, reject non-essential cookies, or customize your preferences.

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored on your device
  • Delete all or specific cookies
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies (note: this may affect website functionality)
  • Delete all cookies when you close your browser

Please note that blocking essential cookies may prevent you from using certain features of our website, such as logging in or making purchases.

6. Your Rights

Under GDPR, CCPA, and other privacy regulations, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate personal data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing of your personal data for certain purposes
  • Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us through our Contact page.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. Cookie data is retained according to the durations specified in the cookie tables above.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email or prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] or through our Contact page.

Last updated: January 2, 2026

We Value Your Privacy

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